1. Introduction
Welcome to Virazon Boat Rentals. These Terms of Use set forth the terms and conditions under which customers may use the services and platform of Virazon Boat Rentals (“the Company”). By using our services, you agree to these Terms of Use. Please read them carefully before making any reservation.
2. Reservations and Payments
2.1 Reservation Process
- Reservations must be made through our official website(virazonboatrentals.com) or through the channels authorized by the Company.
- It is the customer’s responsibility to provide accurate and complete information during the booking process.
2.2 Payment Policies
- We accept payments via dLocal, PayPal and bank transfers. Installment payment options are subject to the terms and conditions of the payment service provider.
- To confirm a reservation, a deposit of 50% of the total cost is required. The remaining balance must be paid at least 48 hours before the reservation date.
2.3 Cancellations and Refunds
- Cancellations by the client:
- Cancellations made at least 72 hours in advance: full refund of the deposit.
- Cancellations made between 48 and 72 hours before the reservation: 50% of the deposit will be refunded.
- Cancellations made less than 48 hours in advance: no refunds will be made.
- Cancellations by the Company:
- If the Company cancels due to adverse weather conditions or force majeure, a full refund or rescheduling of the reservation will be offered at no additional cost.
3. Use of the Vessels
3.1 Customer Responsibility
- The customer is responsible for using the vessel in a safe manner and in accordance with the instructions provided by the Company.
- It is prohibited:
- Exceeding the maximum passenger capacity established.
- Carrying out illegal or dangerous activities on board.
- Use of illegal drugs or substances.
3.2 Damages and Losses
- The customer will be responsible for any damage or loss caused to the boat during the period of use.
- The Company reserves the right to retain a security deposit to cover possible damages, which will be refunded upon inspection of the vessel at the end of the service.
4. Security Policies
4.1 Climatic Conditions
Activities may be rescheduled or cancelled if weather conditions pose a safety risk.
4.2 Safety Equipment
All boats are equipped with life jackets, fire extinguishers and other safety elements required by current regulations. The use of life jackets is mandatory throughout the trip.
5. Intellectual Property
All contents of the Virazon Boat Rentals website and promotional materials are protected by copyright and may not be reproduced without prior permission.
6. Data Protection
The Company is committed to protecting the privacy and personal data of its customers. For more information, please see our Privacy Policy.
7. Modifications to the Terms of Use
Virazon Boat Rentals reserves the right to modify these Terms of Use at any time. Modifications will become effective upon posting on our website.
8. Contact
For any questions or complaints, you can contact us through:
- Email: info@virazonboatrentals.com
- Telephone: +598 93 920 759